f99 Frequently Asked Questions

Creating an f99 account takes under two minutes. Go to the f99 website, tap the registration button, and enter your mobile number or email address, a strong password, and your date of birth. You must be 21 or older to register. After submitting, you will receive a one-time verification code — enter it to confirm your details and your account becomes active immediately.

f99 follows standard KYC rules and asks for identity verification before processing your first withdrawal. Accepted documents include a National ID card (NID), passport, or driving licence showing your full name and date of birth. You may also be asked to submit a selfie holding the document. Most verifications are completed within one business day of submission.

Use the Forgot Password link on the f99 login page and enter your registered mobile number or email address. A reset link or OTP will arrive within seconds. Follow the on-screen steps to set a new password. If you no longer have access to your registered contact details, email [email protected] with proof of identity for manual account recovery assistance.

No. f99 enforces a strict one-account-per-person policy across all devices and households. Opening duplicate accounts violates the Terms and Conditions and will result in all accounts being suspended and any balances forfeited. If you believe a duplicate was opened in error, contact [email protected] before making any deposit so the situation can be resolved without penalty.

bKash deposits on f99 are credited to your balance almost instantly — in most cases within a few seconds of completing the payment. If a deposit has not appeared after 10 minutes, check that the bKash transaction was successful in the bKash app, then contact f99 support with the transaction reference number for manual reconciliation.

The minimum deposit on f99 is ৳200 BDT and the minimum withdrawal is ৳500 BDT. Both limits apply across all supported methods — bKash, Nagad, Rocket, and Upay. Standard verified accounts have no maximum single deposit cap, though very large transactions may trigger an additional identity check under f99's anti-money-laundering procedures.

Log in to your f99 account, go to the Withdrawal section, select Nagad as your payment method, enter your registered Nagad mobile number, and specify the withdrawal amount. Withdrawals are processed within 1 to 24 hours once KYC verification is complete. Make sure the Nagad number saved in your f99 profile exactly matches the number registered to your Nagad wallet to avoid delays.

f99 does not charge any platform-side fees on deposits or withdrawals. Your payment provider — bKash, Nagad, Rocket, Upay, or a bank — may apply their own standard transaction charges. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank, review your bank's current fee schedule before initiating a large transaction.

Yes. f99 accepts bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh, City Bank, and Sonali Bank. Bank deposits typically take 1 to 3 hours to reflect in your f99 balance depending on your bank's processing speed. For faster crediting, mobile wallet options like bKash or Nagad remain the recommended choice.

f99 awards a welcome bonus to new players on their first qualifying deposit. The bonus percentage and maximum amount are shown on the Promotions page at registration. To claim it, opt in during the deposit flow. The bonus carries a wagering requirement that must be completed before any bonus-derived winnings become withdrawable. Always read the full terms for the specific promotion before opting in.

A wagering requirement is the number of times you must bet your bonus amount before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means placing ৳20,000 in total bets. Not all game types contribute equally — slots typically count 100% while some table games contribute less. Check each promotion's terms for the exact contribution rates that apply.

Yes. All f99 bonuses have an expiry window, typically 7 to 30 days from the date of issue depending on the specific promotion. If the wagering requirement is not met within that window, both the bonus and any associated winnings are automatically removed from your account. Your active bonus expiry date is always visible in your account's Bonus section. Read the promotion terms carefully before claiming any offer.

f99 uses SSL encryption to protect all data transmitted between your device and our servers, and player funds are held separately from operational funds at all times. Every game on f99 is supplied by certified third-party providers whose RNG systems are independently audited for fairness. f99 also provides responsible gaming tools — deposit limits, session time reminders, and self-exclusion — to support every player's wellbeing.

The minimum age to register and play on f99 is 21. This is a firm and non-negotiable policy. f99 verifies player age during the KYC process and will immediately close any account found to belong to a person under 21, with the balance forfeited. If you are a parent or guardian and believe a minor has registered, contact [email protected] right away.

To self-exclude, email [email protected] from your registered email address and state your preferred exclusion period: 30 days, 90 days, 180 days, or permanent. f99 will suspend your account and stop all marketing communications for the full duration. Reinstatement after a temporary exclusion requires contacting support and includes a mandatory 24-hour cooling-off period before reactivation. Permanent self-exclusion cannot be reversed.

If gambling is affecting your finances, relationships, or mental health, stop playing immediately and reach out for help. f99 provides self-exclusion and deposit limit tools in your account settings — use them. You can also email [email protected] to have your account suspended at any time. Visit our Responsible Gaming page for further guidance and links to support organisations available in Bangladesh.