f99 Privacy Policy — Your Data, Your Rights

Privacy at a Glance

This Privacy Policy applies to all users of the f99 platform accessible at https://f99.one. It sets out how f99 collects, processes, stores, and shares personal data in the course of providing our online casino and sports betting services to players in Bangladesh and other jurisdictions. By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy.

f99 takes privacy seriously. We collect only the data that is necessary to provide a safe, compliant, and enjoyable gaming experience. We do not sell personal data to third parties for their independent marketing purposes. All data handling practices described in this policy are designed with player interests in mind.

1. Information We Collect

f99 collects personal data through three primary channels: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information obtained from third-party service providers where necessary to verify your identity or process your payments.

Information You Provide Directly

When you register an account with f99, update your profile, complete KYC verification, make a deposit or withdrawal request, or contact our customer support team, you provide us with personal data that may include:

• Full legal name, date of birth, and residential address — required for account registration and age verification.
• Contact information including phone number and email address — used for account access, transaction confirmations, and important account notifications.
• Government-issued identity documents such as national ID, passport, or driving licence — submitted as part of the KYC verification process required before withdrawals are processed.
• Payment method details including mobile financial service account numbers (bKash, Nagad, Rocket, Upay) and card details (Visa, Mastercard) where applicable — used solely for processing deposits and withdrawals.

Information Collected Automatically

When you access and use the f99 platform, our systems automatically collect certain technical and behavioural data. This includes:

• Technical identifiers including your IP address, device identifier, operating system version, and browser type — collected for security purposes and to identify and prevent fraudulent access attempts.
• Session data including login timestamps, page navigation history within the platform, session duration, and actions taken during each session — used for platform performance analysis and responsible gaming monitoring.
• Gameplay records including game type, stake amounts, outcomes, and bonus usage — retained for dispute resolution, regulatory compliance, and responsible gaming assessment purposes.

Information from Third Parties

f99 may receive personal data about you from third-party service providers in limited circumstances. This includes identity verification results from KYC service providers, fraud screening scores from risk management partners, and payment confirmation data from mobile financial service operators such as bKash and Nagad. In all cases, such data is received only to the extent necessary to fulfil a specific operational purpose and is handled in accordance with this Privacy Policy.

2. How We Use Your Information

f99 uses the personal data it collects for the following purposes. In each case, the use is limited to what is necessary to achieve the stated purpose:

• Account administration — creating and maintaining your account, authenticating your login, managing account settings and preferences, and communicating important account-related notices such as security alerts and verification requests.
• Payment processing — verifying deposit sources, processing withdrawal requests, reconciling transaction records, and investigating disputed transactions. Payment data is never used for any purpose other than the facilitation of financial transactions associated with your f99 account.
• Identity and age verification — confirming that you meet the 21+ age eligibility requirement, verifying that the identity you have provided is authentic, and fulfilling KYC obligations under applicable financial compliance standards.
• Fraud prevention and security — detecting and investigating suspicious activity, preventing unauthorised access, identifying multi-accounting behaviour, and protecting the integrity of the platform and its player community.
• Responsible gaming — monitoring gameplay patterns for signs of problematic gambling behaviour, administering self-exclusion requests, enforcing deposit limits set by players, and providing intervention support where appropriate.
• Platform improvement and communications — analysing aggregate usage data to improve site performance, personalising your experience where you have consented to this, and sending you promotional communications about f99 offers where you have opted in to receive them.

3. Legal Basis for Processing

f99 processes personal data only where a valid legal basis exists to do so. The primary legal bases on which f99 relies are as follows:

• Contract performance — the majority of data processing on f99 is necessary to provide the services you have contracted for, including account management, payment processing, and access to games.
• Legal obligation — certain data processing is required to comply with applicable financial regulations, anti-money laundering requirements, and KYC obligations. This includes retention of transaction records and identity documentation for prescribed periods.
• Legitimate interests — fraud prevention, platform security, and responsible gaming monitoring are pursued on the basis of f99's legitimate interest in maintaining a safe and fair gaming environment. These interests are balanced against your privacy rights.
• Consent — where f99 relies on your consent to process personal data (for example, to send you promotional emails or to use non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4. Sharing Your Information

f99 does not sell personal data. We share personal data with third parties only in the following specific circumstances, and only to the extent necessary for the stated purpose:

Service Providers

f99 engages third-party service providers to perform functions on our behalf, including KYC and identity verification providers, payment processors (including mobile financial service operators such as bKash and Nagad), fraud detection and risk management partners, and customer support platform providers. These providers are contractually required to process personal data only as instructed by f99 and may not use that data for their own purposes.

Legal and Regulatory Disclosure

f99 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, where disclosure is necessary to prevent or detect crime, or where we are responding to a valid court order or legal process. In all such cases, f99 will disclose only the minimum data required to satisfy the legal obligation.

Business Transfers

In the event that f99 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held by f99 may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, the acquiring entity will be required to honour the privacy commitments made in this policy or to provide you with notice and an opportunity to object before your data is processed under materially different terms.

5. Cookies and Tracking Technologies

f99 uses cookies and similar tracking technologies to operate the platform effectively and to enhance your experience. The types of cookies we use are:

• Essential cookies — strictly necessary for the platform to function. These cookies maintain your login session, remember your language preference, and enable core security features. They cannot be disabled without impairing your ability to use the platform.
• Analytical cookies — used to collect aggregate data about how visitors interact with the platform, including page visit frequency and navigation paths. This data helps us identify areas for improvement and optimise platform performance. Analytical cookies do not identify you personally.
• Functional cookies — used to remember your preferences and personalise certain aspects of your platform experience, such as your preferred payment method display or game lobby layout. These cookies can be disabled, but doing so may limit some personalisation features.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use the f99 platform. Where we rely on your consent to place non-essential cookies, you may withdraw that consent by adjusting your browser settings or contacting our support team. Withdrawing cookie consent does not affect any cookies already placed on your device.

6. Data Retention

f99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. As a general guide, the following retention periods apply: active account data is retained for the duration of the account relationship plus a minimum of five years after account closure; KYC and identity verification documents are retained for a minimum of five years from the date of verification or account closure, whichever is later; transaction records are retained for a minimum of five years from the date of each transaction; communications with customer support are retained for two years from the date of the last communication.

When personal data is no longer required and no legal obligation requires its continued retention, f99 will securely delete or anonymise it so that it can no longer be linked to you as an individual. Anonymised or aggregated data that cannot reasonably be used to identify you may be retained indefinitely for analytical and platform improvement purposes.

7. Data Security

f99 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the f99 platform, encrypted storage of sensitive data at rest, access controls restricting personal data access to authorised personnel only, regular security assessments and vulnerability testing of platform infrastructure, and staff training on data protection and information security obligations.

While f99 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. f99 cannot guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, f99 will notify you without undue delay and will take all appropriate steps to mitigate the impact of the breach.

8. Your Privacy Rights

As a player on the f99 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the contact details provided at the end of this policy:

f99 will respond to all rights requests within a reasonable period. Where a request cannot be fulfilled (for example, because continued retention is required by law), f99 will explain the reason for the refusal. Exercising your privacy rights will not affect your ability to use the f99 platform, except where the exercise of those rights (such as a request for erasure) necessarily requires account closure.

9. Minors and Age Restriction

f99 does not knowingly collect or process personal data from individuals under the age of 21. The f99 platform is intended exclusively for adults aged 21 and above. Age verification is a mandatory part of the registration and KYC process, and f99 takes active steps to identify and close any accounts where the account holder is found to be below the minimum age.

If you are a parent or guardian and believe that a minor has registered an account on f99 or has provided personal data to f99 without appropriate authorisation, please contact our support team immediately at [email protected]. We will investigate the matter promptly and, where confirmed, will close the account and delete all associated personal data in accordance with applicable data protection standards.

10. Changes to This Privacy Policy

f99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via the email address associated with their account.

Continued use of the f99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any changes. If you disagree with the changes made to this policy, you should stop using the platform and contact support to close your account.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which f99 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe and are committed to resolving any concerns you may have about how your data is used.

Response times: f99 aims to acknowledge all privacy-related requests within 3 business days and to provide a full response within 30 days. For complex requests that require additional time, we will notify you of the expected response timeline. All communications are handled during Bangladesh Standard Time (BST, UTC+6) business hours.