Responsible Gaming at f99 — Play Smart, Stay Safe

f99 is committed to keeping gambling fun and under control for every player in Bangladesh. Explore the tools, guidelines, and support channels available to help you play responsibly.

21+ Only Player Tools Available Free Support

At f99, we believe that gambling should always be an enjoyable leisure activity — not a source of financial stress or personal hardship. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Rajshahi, and our platform is designed to give every player the tools they need to keep their gaming experience positive and in their own hands.

This page sets out the responsible gaming tools and policies that f99 maintains, the warning signs of problem gambling to watch for, and the steps you can take — or ask us to take — if you feel your gambling is becoming a concern. All tools described on this page are available to registered players at no cost and can be activated by contacting our support team.

21+ Age Restriction — Strictly Enforced
f99 is an adults-only platform. All players must be aged 21 or above to register, deposit, and play. Age is verified during the KYC process and f99 reserves the right to close any account where the holder is found to be under the minimum age. If you know of a minor attempting to access the platform, please notify us immediately at [email protected].

Responsible Gaming Tools

f99 provides the following player-controlled tools to help you manage your gambling activity. These tools can be set up or adjusted by contacting our support team, and most take effect immediately once requested.

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Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your f99 account. Once active, a deposit limit takes effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period before they come into force, giving you time to reconsider.
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Session Time Limits
Decide in advance how long you want to play in a single session. When your session limit is reached, you will receive an on-screen notification and be logged out automatically. This is one of the simplest ways to keep your gaming sessions short, structured, and enjoyable.
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Reality Check Reminders
Enable periodic pop-up notifications that show you how long you have been playing and a summary of your net win or loss position during the current session. These reminders are designed to prompt you to pause, reflect, and make a conscious decision about whether to continue playing.
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Activity History Review
View a complete record of your deposits, withdrawals, wagers, and game outcomes at any time from your account area. Reviewing your activity regularly helps you stay aware of your actual spend and ensures there are no surprises at the end of the month.
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Self-Exclusion
Request a temporary or permanent break from the platform. Self-exclusion periods are available for 30 days, 90 days, 180 days, or permanently. During any self-exclusion period your account is fully suspended, no deposits are accepted, and all marketing communications are halted. Self-exclusion requests are irrevocable for the chosen period.
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Dedicated Support Team
Our support staff are trained in responsible gambling awareness and can assist you in setting up any of the tools described on this page, escalating concerns to a senior case handler, or connecting you with guidance on managing your gaming habits. Contact us at [email protected] any time.

How to Request Self-Exclusion

Requesting a self-exclusion from f99 is straightforward. Follow these steps and your exclusion will be activated as quickly as possible — typically within one business day of your request being received:

1
Log in to your f99 account and navigate to Account Settings, or contact our support team directly by emailing [email protected] from the email address registered to your account.
2
State clearly that you are requesting self-exclusion and specify your preferred exclusion period: 30 days, 90 days, 180 days, or permanent. If you are unsure, our support team can help you choose the most suitable option.
3
Our team will verify your identity, process the exclusion request, and confirm in writing that your account has been suspended. You will stop receiving any promotional or marketing messages from f99 for the duration of the exclusion.
4
To request reinstatement after a temporary exclusion period has ended, you must contact support directly. There is a mandatory 24-hour cooling-off period before any reinstatement takes effect, even if the exclusion period itself has expired.

Permanent self-exclusion is irreversible. Once a permanent exclusion has been applied to your account, f99 will not accept any request to reopen that account under any circumstances. Players choosing permanent exclusion are encouraged to also seek independent support from professional problem gambling services.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming harmful. If you identify with several of these signs, we strongly encourage you to use one or more of the tools described above or to reach out to our support team:

Spending more money on gambling than you originally intended, or consistently exceeding the budget you set for yourself before a session begins.
Chasing losses — continuing to play after a losing session in an attempt to win back money you have already lost, often resulting in larger losses.
Gambling with money intended for essential expenses such as rent, food, utility bills, or loan repayments in Bangladesh.
Feeling irritable, anxious, or unable to concentrate on everyday tasks when you are not gambling or when you have been away from the platform for a period of time.
Neglecting work, family, social obligations, or personal health as a result of the time or money devoted to gambling.
Concealing the extent of your gambling activity from family members, friends, or colleagues, or lying about the amount of time or money you spend gambling.
Borrowing money to fund gambling activity, or selling personal assets to generate funds for gambling rather than for essential needs.

Recognising these signs early gives you the best chance of addressing the issue before it escalates. f99 is here to help — do not hesitate to contact our support team if you are concerned about your own gambling behaviour or that of someone you know.

Tips for Safer Gambling

Keeping gambling enjoyable is easier when you follow a few straightforward principles from the start. These practical tips are recommended by f99 for all players:

  • Set a strict budget before every session and treat that amount as a leisure expense — money you are comfortable parting with regardless of the outcome.
  • Use f99's session time limit tool so that you step away from the platform regularly. Taking regular breaks makes it easier to keep perspective on your activity.
  • Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgement and make it harder to make rational decisions about when to stop.
  • Treat any winnings as a bonus, not as income. Avoid planning your finances around gambling winnings, as outcomes are determined by random number generation and cannot be predicted or relied upon.
  • Balance gambling with other hobbies and social activities. If you find that gambling is crowding out other things you used to enjoy, that is a signal worth paying attention to.
  • Check your account transaction history regularly. Seeing the actual figures in black and white is one of the most effective ways to stay grounded about what gambling actually costs you.

Following these guidelines does not guarantee a perfect outcome, but it does significantly reduce the risk of gambling causing harm. f99 is committed to supporting players who choose to play within these principles and to intervening when patterns suggest a player may need extra support.

f99's Commitment to Player Welfare

f99 takes its responsibility to players seriously. We have invested in staff training, player monitoring systems, and responsible gaming policies that go beyond the minimum required. Our platform is designed so that protective tools are easy to find and easy to use — not hidden in obscure account menus. We believe that making responsible gaming tools accessible and visible is one of the most important things an online casino can do.

f99 monitors player activity for patterns that may indicate problem gambling — such as large increases in deposit frequency, late-night extended sessions, or a sudden sharp increase in stake sizes relative to a player's usual behaviour. Where such patterns are detected, our team may reach out proactively to check in with the player and offer guidance on the tools available. This outreach is always supportive in nature, never punitive.

We are committed to the principle that a customer who gambles within their means, takes regular breaks, and maintains a healthy relationship with gambling is a better long-term outcome for everyone — including f99 — than one who is harmed by their gambling. Responsible gaming is not just a compliance exercise for f99; it is a genuine part of how we operate and how we think about our relationship with the players we serve across Bangladesh.

Have More Questions About f99?

Our FAQ covers account setup, deposits, withdrawals, bonuses, and more. Or visit our About Us page to learn more about who we are and how we operate for players across Bangladesh.

Visit FAQ About f99
f99 is strictly for players aged 21 and above. Gambling involves financial risk. Please play within your means and make use of our responsible gaming tools if you need support. For help, contact [email protected].